Customer Care
We’re here to help you make your best move
Buying a home can seem like a long, complex process, but when you’re buying a Highwood home, you’ll have the support of an experienced Customer Care team who are dedicated to making your move seamless and stress-free.
Relax – you’re in good hands
When you buy a Highwood home, you know you’re in good hands. From the time your search for your perfect Highwood property begins, your sales manager can offer advice on the right location, budget and size for your needs.
We’ll support you through viewings and discussions about property specifications, timescales and the financial process. If you need Help to Buy, we can guide you through that process too.
You’re buying so much more than a dream home
We’ll help you through the exciting reservation procedure and then, when you’ve secured your new home, we’ll arrange a handover with your dedicated Customer Care Manager to give you hands-on advice about the property’s equipment and systems. A Highwood Homeowner’s User Guide will also ensure you have all the information you need.
If you’d like to get in touch, please contact us on 023 8235 4400 or by email at customercare@highwoodhomes.co.uk
"Highwood developments are the perfect place to make a new house a home and we’re making it easy for everyone to start a new life. From the time every buyer’s search for their perfect home begins to moving-in day, our Customer Care team is on hand to help you every step of the way."
Trish Olaofe
Customer Care Manager, Highwood
"We’re combining character, landscapes and history with great design and sustainable building to create fantastic places to live."
Simon Beech
Land & Sales Director, Highwood Homes
"We wanted to find a property that was in a great location and would reduce our travel to work time… We now have a great new house in a great location with everything on our doorstep."
Ben Moore & Jacob Douglas
Buyers, North Stoneham Park
"We have had a very positive experience buying our new home here at North Stoneham Park. The Sales Team were helpful throughout my reservation, and Customer Care have taken care of any issues since moving in. The build quality of my house is of a high standard and I would definitely recommend the park to anyone considering buying a new home."
Carole & Dave Bailey
Buyers, North Stoneham Park
"We have had a very positive experience buying our new home here. The Sales Team is fantastic, friendly and very professional – they were very helpful throughout the process. The build of our house is of very good quality and when anything needs to be addressed, it is taken care of professionally and efficiently by the friendly Customer Care team. We would definitely recommend the park to anyone considering buying a new home."
Deborah Pietras
Buyer, North Stoneham Park
"The level of service and experience has been second to none. The sales team and site manager REALLY listened to our requirements and came up with great ideas to support us ensuring we got the house our dreams. I had no idea buying a house could be so easy and stress free. Highwood is not just about building quality beautiful homes to sell, they care about the community too... If you're in the market for a new home, I would highly recommend Highwood, you will be amazed."
Zhong Liang Liu
Buyer, North Stoneham Park